Whats good to register an Account?

By registering an account at Zalucy, you will get an easier shopping experience and more convenient. You can:

  1. Add an item to "My Favorites" so that you can come back later to compare and make decision.
  2. View order details and progress in the Order page.
  3. Items will be saved in your cart till you will purchase or remove.
  4. Save as many addresses as you need.


What’s the payment method?

Credit Cards, PayPal payment are all acceptable. If you have any question on payment, please contact the customer service directly.


How long does the order processing take?

We need 1-3 days to prepare and pack the goods well.


What’s your shipping methods?

We have various shipping methods include E-packet / EMS / DHL / UPS / air or sea shipping.  


How long does the shipping take?

Generally, it takes 3 - 4 working days by UPS, 4-5 working days by DHL, 5 - 7 working days by EMS, 7-10 working days by E-packet. The specific time depends on the area you live in.


Can I exchange my items, sizes or shipping address

Yes, but you have to inform us within 4 hours after payment. Please note we can’t do any change once your order has been shipped.


I receive defective items

If the item is defective, please notify us within 7 days of reception. After checks and agrees, we will give you a satisfied solution.


Can I return my item?

If you are not satisfied with your purchase and want to return them back. Please contact our customer service first and be noticed that you need to pay for the shipping fee.


When will I receive my refund?

All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account. 

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